Given the sweeping, pandemic-propelled changes that permeated the foodservice industry in 2021, it’s a safe bet that this will be a bold year of next-level transformational trends. And technology is sure to be at the forefront of the seismic shifts across the competitive landscape.
Challenges may have cast a few dark clouds over the foodservice industry, but there have been bursts of sunshine too. Just ask restaurant industry analytics firm Black Box Intelligence.
As disruptions from the pandemic persist, the industry’s appetite for digital solutions has become ravenous, and the taste consumers developed for tech at the height of the outbreak has grown into a feeding frenzy.
On- and off-premises, foodservice has had so many twists and turns, it’s hard to keep track of all the pandemic-propelled trends. But while on-site traffic has made significant inroads thanks to the widespread availability of vaccines and the lifting of restrictions, all roads still lead to safety.
As the COVID-19 crisis lingers and breakthrough cases and variants continue to be concerns, consumers hunger for peace of mind and feed on foodservice brands that emphasize safety. Research data underscores the critical importance of precautions as pandemic-related problems persist.
Despite the rollout of COVID-19 vaccines, summer may have been more fizzle than sizzle for some businesses. But as the cold weather sets in, delivery continues to blaze a trail. Propelled by digital technology, the delivery trend is hotter than ever, according to the market research firm IMARC Group, which projects 17% yearly growth for delivery sales through 2025.1