The pressure-cooker environment of the pandemic continues to compel operators to cook up innovative ways to drive business forward. Pent-up demand for on-site dining paired with robust off-premises capabilities developed throughout the pandemic is a recipe for success that’s feeding the bottom line well these days.
Foodservice is in a state of perpetual flux, as pandemic-propelled innovation continues to drive the industry in new directions—both off-premises and on.
The chicken sandwich wars have catapulted a menu staple to new heights of popularity and profitability. America’s insatiable appetite for chicken sandwich variations and a young market hungry for bold new taste adventures have dovetailed to create sky-high demand for chicken innovation. As a result, the stakes for quick-service chains clawing their way up the pecking order of chicken sandwich concepts continues to rise.
The link between digital innovation and revenue generation has become stronger than ever, thanks to the pandemic-propelled surge in off-premises business. To streamline ordering, payments, and takeout and delivery, foodservice operators served up a feast of mobile apps and other digital customer service capabilities.
Nonalcohol beverages are generating a lot of buzz these days. Ingenious infusions and eclectic flavor profiles are raising the category’s profile as foodservice operators strive to satisfy the market’s thirst for bold, refreshing taste adventures.