As on-demand culture and digitally driven services grow, so do innovative and diversifying delivery options. To meet accelerating demand, off-premises channels need to deliver an ever-expanding range of services.
The recovery from the pandemic is picking up speed as fast-casual restaurant chains continue to accelerate tech integrations that focus on a seamless end-to-end customer experience. “Quicker, easier, better” has become the recovery’s rallying cry, and the fast-casual restaurant category is moving rapidly to build out an omnichannel experience that gives customers on-demand access to food through a variety of digital channels.
Accelerated by the pandemic, the technological revolution reshaping foodservice encompasses all segments, and vending is no exception. In fact, some of the most amazing advances are found in vending machines, which have gone from simple stand-ins for quick snacks to go-to sources of an ever-widening variety of hot and cold meals.
There’s been a lot of anticipation and speculation about the role robotics will play in the future of foodservice. But the fact is, robotics has already arrived, and their presence is expanding across the competitive landscape.
What a difference a few years can make. It’s been over two years since COVID-19 was declared a pandemic, and while the light at the end of the tunnel has flickered and faded at times, bright spots have emerged and expanded to illuminate a feast of opportunities and recharge our sense of optimism.