As disruptions from the pandemic persist, the industry’s appetite for digital solutions has become ravenous, and the taste consumers developed for tech at the height of the outbreak has grown into a feeding frenzy.
Among the many lessons of the pandemic, one stands out in particular, with far-reaching ramifications for the future of foodservice: The power of digital innovation. The rapid integration of digital platforms became a reliable way to drive sales, even under the most challenging circumstances.
The pressure-cooker environment of the pandemic continues to compel operators to cook up innovative ways to drive business forward. Pent-up demand for on-site dining paired with robust off-premises capabilities developed throughout the pandemic is a recipe for success that’s feeding the bottom line well these days.
Foodservice is in a state of perpetual flux, as pandemic-propelled innovation continues to drive the industry in new directions—both off-premises and on.
In 2020, the foodservice industry experienced its sharpest sales decline in history, due in part to the COVID-19 pandemic.
Signs indicate sales are on the rise within the sector. However, ongoing labor shortages may be preventing some operators from reaching their pre-pandemic volume level.
Turnover rates have reached 144% at limited-service establishments and 106% at full-service restaurants—which are operating with six fewer employees in the back of the house and roughly three less front-of-house workers than in 2019.
Topics: Technology, Noncommercial, Promotions, Family Restaurant, Business & Industry, Healthcare, Commercial, Casual Dining Restaurant, Grab-and-Go, Labor, Foodservice Industry, Menu, Customer Experience, Menu Strategy, Retail, Sales & Profitability, Recruitment & Retention, COVID-19, Coronavirus, Off-Premises, Limited Time Offers (LTOs), Prepackaged, Digital/Online Ordering, Touchless, On-Premises, Foodservice, Workplace, Contactless Payments