Over the past year and a half, operators have addressed emerging pandemic-related consumer preference, safety and other needs by introducing innovative menu and operational changes—and a number have shown some staying power.
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Topics: Technology, Promotions, Marketing & Communications, Mobile, Independents, Family Restaurant, Takeout, Business & Industry, Quick Service Restaurant, Casual Dining Restaurant, Ice Cream/Yogurt Shop, Delivery, Meal Kits, Donuts/Pancakes/Waffles, Cookies/Bars/Snacks, Ice Cream Desserts, Cakes/Cupcakes, Breakfast, Dessert, Snack, Holidays, Chocolate, CHIPS AHOY!, OREO, Family, Cookies, Dessert Ingredients, Grab-and-Go, Labor, Convenience, Foodservice Industry, Menu, Creative Inspiration, Customer Experience, Consumer, Flavors & Ingredients, Menu Strategy, Food & Beverage, Sales & Profitability, COVID-19, Coronavirus, Curbside Pickup, Fast-Casual Restaurant, Off-Premises, Consumer Behavior, Value, Limited Time Offers (LTOs), Nostalgia, Digital/Online Ordering, Touchless, On-Premises, Foodservice, Sweet, Fresh
Pre-pandemic, build-your-own was on the verge of becoming a big foodservice trend as operators strove to satisfy millennials’ appetite for culinary experimentation and customization. But fallout from COVID-19 forced restaurants to trim menus and refocus on core offerings, leaving little room for mix-and-match varieties and personalized mashups.
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Topics: Trends, Menu, Sales & Profitability, Operations, COVID-19, Fast-Casual Restaurant, Personalization, Customization, Fast-Food Restaurants
Chicken may have risen to the top of the pecking order in terms of consumer demand, thanks to the so-called “chicken sandwich wars.” But as restaurant operators are learning, the realities of demand and supply face a battle of their own. A drop in chicken processing and production due to the pandemic, combined with the growing popularity of chicken sandwiches at major fast food restaurants nationwide, has left operators scrambling to meet demand—and threatens to send sales into a tailspin.
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Topics: Trends, Menu, Menu Strategy, Sales & Profitability, Operations, quick service restaurants, COVID-19, Coronavirus
Off-premises dining now comprises a larger portion of overall sales than it did pre-pandemic in all six major restaurant segments (family dining, casual dining, fine dining, quick service, fast casual, and coffee and snack).1 No doubt, the demand for takeout will remain strong in the coming months as summer temperatures and higher vaccination rates prompt consumers to seek a convenient way to dine outside—and take leftovers home.
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Topics: Noncommercial, Promotions, Marketing & Communications, Family Restaurant, Takeout, Regional, Business & Industry, Commercial, Quick Service Restaurant, Casual Dining Restaurant, Fine Dining, Delivery, National, Local, Beverages, Main Dishes, Lunch, Dinner, Single-Serve, Family, Freshness, Grab-and-Go, Foodservice Industry, Menu, Customer Experience, Consumer, Menu Strategy, Product Quality & Safety, Social Responsibility, Sustainability, Food & Beverage, Health & Wellness, Packaging, Sales & Profitability, Delivery App, Drive-Thru, Consumers, COVID-19, Coronavirus, Curbside Pickup, Fast-Casual Restaurant, Off-Premises, Consumer Behavior, Sandwiches/Burgers, Design, Digital/Online Ordering, Third-Party Delivery (3PD), Safety & Sanitation, Mobile App, Outdoor Dining, Waste Reduction, Touchless, On-Premises
Operators have increasingly turned to limited time offers in recent years to entice customers and spur sales. In fact, Technomic research indicates that LTO launches among the biggest 500 chain restaurant and retail operations grew 64% from 2014 to 2019.1
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Topics: Merchandising, Promotions, Independents, Family Restaurant, Takeout, Quick Service Restaurant, Casual Dining Restaurant, Delivery, National, Custards/Cheesecakes, Cookies/Bars/Snacks, Ice Cream Desserts, Main Dishes, Dessert, Chocolate, CHIPS AHOY!, OREO, Cookies, Dessert Ingredients, Grab-and-Go, Convenience, Foodservice Industry, Menu, Creative Inspiration, Customer Experience, Consumer, Flavors & Ingredients, Menu Strategy, Food & Beverage, Packaging, Sales & Profitability, Drive-Thru, COVID-19, Coronavirus, Curbside Pickup, Fast-Casual Restaurant, Branded Ingredients, Flavor Profiles, Consumer Behavior, Indulgence, Limited Time Offers (LTOs), Dips/Spreads/Sauces, Sandwiches/Burgers, Prepackaged, Nostalgia
