When it comes to online reviews, foodservice operations often seem to be elbowing their way to a more prominent place at the table. As consumers feast on restaurant review sites, online reputation management is placed high on the menu of must-dos.
Money doesn’t grow on trees, but avocados do—and they generate a lot of green. Last summer, Time magazine reported that Americans were spending a minimum of $900,000 per month on avocado toast1—a foodservice trend that seems to be the fruit of the millennial mania for better-for-you fare with a flavorful twist. Mashed green fruit on browned bread: Who would have thought? And who could have imagined its sales would soar to such heights?
The culinary wanderlust of young consumers presents opportunities and challenges. While their big appetite for flavor experiences helps drive menu innovation, there is the risk that their quest for the new and exciting could divert them into becoming serial restaurant samplers rather than loyal patrons.