Challenges may have cast a few dark clouds over the foodservice industry, but there have been bursts of sunshine too. Just ask restaurant industry analytics firm Black Box Intelligence.
Despite the unprecedented challenges the restaurant industry faced in 2020 and 2021 due to the COVID-19 pandemic—including an estimated $255 billion sales loss1—franchising activity didn’t come to a complete halt.
Topics: Quick Service Restaurant, Casual Dining Restaurant, Delivery, OREO, Cookies, Foodservice Industry, Menu, Menu Strategy, Food & Beverage, Sales & Profitability, Drive-Thru, Limited Time Offers (LTOs)
More market share is high on the menu of must-haves for restaurant operations these days. Growth strategies are shifting into high gear as major chains vie for returning on-site traffic while expanding off-premises channels that have proven to be powerful revenue engines. As a result, the long stretch of belt-tightening has given way to a feeding frenzy of capital investment and global growth.
Driven by a need for nourishment, distraction and other factors,1 in recent years, snacking has become somewhat of a national pastime.
Topics: Snacking, Noncommercial, Promotions, Salads, Side Dishes, Beverage, Business & Industry, Commercial, Cookies/Bars/Snacks, Beverages, Appetizers/Snacks, Breakfast, Lunch, Dinner, Dessert, Snack, Better-for-You, Bars, Single-Serve, Grab-and-Go, Foodservice Industry, Menu, Consumer, Menu Strategy, Sustainability, Food & Beverage, Packaging, Sales & Profitability, Brownies, Drive-Thru, Dessert Pizza, COVID-19, Coronavirus, Fast-Casual Restaurant, Branded Ingredients, Consumer Behavior, Value, Indulgence, Limited Time Offers (LTOs), Dips/Spreads/Sauces, Sandwiches/Burgers, Prepackaged, Design, Functional, Healthful, Sweet, Breads/Muffins/Pastries, Fresh
The link between digital innovation and revenue generation has become stronger than ever, thanks to the pandemic-propelled surge in off-premises business. To streamline ordering, payments, and takeout and delivery, foodservice operators served up a feast of mobile apps and other digital customer service capabilities.