The recovery from the pandemic is picking up speed as fast-casual restaurant chains continue to accelerate tech integrations that focus on a seamless end-to-end customer experience. “Quicker, easier, better” has become the recovery’s rallying cry, and the fast-casual restaurant category is moving rapidly to build out an omnichannel experience that gives customers on-demand access to food through a variety of digital channels.
Topics: Technology, Trends, Delivery, Drive-Thru, COVID-19, Coronavirus, Fast-Casual Restaurant, Digital/Online Ordering
What a difference a few years can make. It’s been over two years since COVID-19 was declared a pandemic, and while the light at the end of the tunnel has flickered and faded at times, bright spots have emerged and expanded to illuminate a feast of opportunities and recharge our sense of optimism.
Topics: Technology, Trends, Mobile, Delivery, Sales & Profitability, Operations, Drive-Thru, Curbside Pickup, Off-Premises, Digital/Online Ordering
Consumer data offers a feast of insights that foodservice operators can use to feed the bottom line. Find the choice cuts and you just might gain an edge on the competition.
Topics: Trends, Foodservice Industry, Sales & Profitability, Operations, Drive-Thru, COVID-19, Coronavirus, Mobile App
The pandemic gave us all a crash course in the importance of flexibility at a critical juncture for the foodservice industry. To overcome unimaginable business challenges, foodservice providers across segments, independent operators and major restaurant chains all quickly learned they had to be extraordinarily nimble and adaptable or risk eating catastrophic losses.
Topics: Technology, Trends, Sales & Profitability, Operations, Drive-Thru, COVID-19, Coronavirus, Off-Premises, Digital/Online Ordering
Challenges may have cast a few dark clouds over the foodservice industry, but there have been bursts of sunshine too. Just ask restaurant industry analytics firm Black Box Intelligence.
Topics: Sales & Profitability, Operations, Drive-Thru, COVID-19, Coronavirus, Off-Premises, Digital/Online Ordering
Read about 6 Trends Changing and Challenging the Foodservice Status Quo in 2022
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