Challenges may have cast a few dark clouds over the foodservice industry, but there have been bursts of sunshine too. Just ask restaurant industry analytics firm Black Box Intelligence.
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Topics: Sales & Profitability, Operations, Drive-Thru, COVID-19, Coronavirus, Off-Premises, Digital/Online Ordering
Despite the unprecedented challenges the restaurant industry faced in 2020 and 2021 due to the COVID-19 pandemic—including an estimated $255 billion sales loss1—franchising activity didn’t come to a complete halt.
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Topics: Quick Service Restaurant, Casual Dining Restaurant, Delivery, OREO, Cookies, Foodservice Industry, Menu, Menu Strategy, Food & Beverage, Sales & Profitability, Drive-Thru, Limited Time Offers (LTOs)
More market share is high on the menu of must-haves for restaurant operations these days. Growth strategies are shifting into high gear as major chains vie for returning on-site traffic while expanding off-premises channels that have proven to be powerful revenue engines. As a result, the long stretch of belt-tightening has given way to a feeding frenzy of capital investment and global growth.
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Topics: Sales & Profitability, Operations, Drive-Thru, COVID-19, Coronavirus, Fast-Casual Restaurant, Off-Premises
Driven by a need for nourishment, distraction and other factors,1 in recent years, snacking has become somewhat of a national pastime.
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Topics: Snacking, Noncommercial, Promotions, Salads, Side Dishes, Beverage, Business & Industry, Commercial, Cookies/Bars/Snacks, Beverages, Appetizers/Snacks, Breakfast, Lunch, Dinner, Dessert, Snack, Better-for-You, Bars, Single-Serve, Grab-and-Go, Foodservice Industry, Menu, Consumer, Menu Strategy, Sustainability, Food & Beverage, Packaging, Sales & Profitability, Brownies, Drive-Thru, Dessert Pizza, COVID-19, Coronavirus, Fast-Casual Restaurant, Branded Ingredients, Consumer Behavior, Value, Indulgence, Limited Time Offers (LTOs), Dips/Spreads/Sauces, Sandwiches/Burgers, Prepackaged, Design, Functional, Healthful, Sweet, Breads/Muffins/Pastries, Fresh
The link between digital innovation and revenue generation has become stronger than ever, thanks to the pandemic-propelled surge in off-premises business. To streamline ordering, payments, and takeout and delivery, foodservice operators served up a feast of mobile apps and other digital customer service capabilities.
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Topics: Takeout, Delivery, Sales & Profitability, Operations, Drive-Thru, COVID-19, Coronavirus, Fast-Food Restaurants, Mobile App
