Challenges may have cast a few dark clouds over the foodservice industry, but there have been bursts of sunshine too. Just ask restaurant industry analytics firm Black Box Intelligence.
Despite the rollout of COVID-19 vaccines, summer may have been more fizzle than sizzle for some businesses. But as the cold weather sets in, delivery continues to blaze a trail. Propelled by digital technology, the delivery trend is hotter than ever, according to the market research firm IMARC Group, which projects 17% yearly growth for delivery sales through 2025.1
Staffing shortages. Supply chain snafus. COVID-19 concerns. No doubt about it: Foodservice operators still face daunting challenges. But those off-premises channels that the industry developed at a dizzying pace remain reliable revenue engines.
As hard as it may be to believe, 2022 is approaching with all the speed of a digital order. In fact, while takeout and delivery services were already growing, it’s hard to believe that a pandemic would cause a seismic shift toward off-premises channels.
Consumers these days are hungry for more than food. They want foodservice operations to offer generous portions of goodwill along with good eats, and those that neglect to take action on behalf of shared values and high-profile causes are likely to leave a bad taste in the mouths of their customers.