The recovery from the pandemic is picking up speed as fast-casual restaurant chains continue to accelerate tech integrations that focus on a seamless end-to-end customer experience. “Quicker, easier, better” has become the recovery’s rallying cry, and the fast-casual restaurant category is moving rapidly to build out an omnichannel experience that gives customers on-demand access to food through a variety of digital channels.
There’s been a lot of anticipation and speculation about the role robotics will play in the future of foodservice. But the fact is, robotics has already arrived, and their presence is expanding across the competitive landscape.
What a difference a few years can make. It’s been over two years since COVID-19 was declared a pandemic, and while the light at the end of the tunnel has flickered and faded at times, bright spots have emerged and expanded to illuminate a feast of opportunities and recharge our sense of optimism.
Since the onset of the pandemic, the foodservice landscape has experienced a series of seismic shifts in quick succession. While these changes can seem like a confusing blur at times, an ever-expanding menu of market research has been able to keep up with the dizzying pace and feed the need for competitive insight and analysis.
There’s no shortage of challenges these days, but the good news is there’s also a sumptuous buffet of bright ideas and smart solutions from which we can all draw inspiration.
The industry keeps cooking up fresh heaping platefuls of ways to engage consumers and serve up sales—and the resilience and resourcefulness of operators are on full display as they continue to bring more to the table.