August 30, 2022When it comes to digital innovation, Shake Shack has poured it on thick—so much so that even as in-store traffic returns, digital remains a powerful revenue engine, driving 43% of sales (app, website and delivery) in the first quarter of 2022.1 While the fast-casual supernova has become renowned for its forward-thinking, tech-driven off-channel integrations, it was actually teetering on the brink of a precipitous nosedive before it took the seismic shift that jump-started sales during the pandemic.
Popular in Convenience
More in Convenience
The Breakroom: A Social and Business Destination
March 16, 2023
Employers look to operators to promote social connection and business engagement.
Consumer Snacking Is Mindful, Not One-Size-Fits-All
February 23, 2023
Consumers are taking a more mindful approach to determine their snacking preferences. Our State of Snacking report studied consumer preferences from around the world.
For Love of Loyalty: Restaurants Rustle Up Loyalty Programs to Feed Growing Demand
December 27, 2022
The appetite for loyalty apps continues to grow. Learn how restaurants are meeting demand and driving revenue with loyalty programs across segments.
A Hunger for Convenience: Digital Innovation, From Fast Casual to C-Store Segments
August 30, 2022
Shake Shack is a beacon of digital innovation in the fast-casual segment. Now QuikTrip raises the bar for c-stores with frictionless cashier-free shopping.
Care Package: What Sustainable Packaging Means for the Vending and Micro Market Sector
May 5, 2022
Consumers want sustainable options—which micro market and vending service providers can supply via recycled, compostable and other types of packaging.
In for a Treat: Find Out What Elements Will Help Produce a Winning Dessert Menu
January 27, 2022
Desserts designed to be eaten on the go can help restaurants meet the consumer demand for convenient sweet snacks—after meals and at other times.
How Noncommercial Operators Can Maximize Sales With Prepackaged Snacks
November 18, 2021
The demand for prepackaged snacks rose during the pandemic. Offering them after it will potentially increase healthcare and hotel operators’ sales.
Time-Tested: Which Pandemic Practices Could Become Permanent?
August 26, 2021
Find out what adjustments operators across the country made during the pandemic—and how those moves are now helping them increase business.
Power Breakfast: What Consumers Want (Now) from This All-Important Meal
July 29, 2021
Discover which flavor, format and other breakfast trends today’s consumers want commercial and noncommercial foodservice, micro market and vending operators to provide.
The Rise of Ghost Kitchens: What to Know
April 29, 2021
Find out how ghost kitchens are helping both established restaurants and new dining concepts make delivery a cost-effective option.
All in Good Time: What Makes for a Winning LTO in 2021?
March 25, 2021
The pandemic has altered operators’ approach to limited time offers. Find out why—and what consumers want from LTOs now.
New Directions: Off-Premise Innovation Steers Foodservice Sales During COVID-19 (Part 2)
June 2, 2020
Foodservice operations are finding ways to maximize business off premises during COVID-19. Learn why drive-throughs are a key source of off-premises sales.
Sunny-Side Up: Breakfast Rises and Shines to Meet Growing Demand for Delivery
April 14, 2020
Restaurants are scrambling to meet growing consumer demand for breakfast delivery. Learn how operators are bringing delivery to the morning daypart.
Join the Let’s Chat Snacks Community
Be the first to know when we drop new articles, trends and insights, with updates delivered directly to your inbox. Plus, you’ll get an insider perspective on all things foodservice, carefully curated to help you grow your business.