As much as the pandemic has transformed the foodservice industry, the return of foot traffic compels restaurant operators to return to an emphasis on brick-and-mortar design as they rebalance off-premise and onsite business.
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Topics: Trends, Foodservice Industry, Restaurant Concepts, Sales & Profitability, Operations, Design
When it comes to digital innovation, Shake Shack has poured it on thick—so much so that even as in-store traffic returns, digital remains a powerful revenue engine, driving 43% of sales (app, website and delivery) in the first quarter of 2022.1 While the fast-casual supernova has become renowned for its forward-thinking, tech-driven off-channel integrations, it was actually teetering on the brink of a precipitous nosedive before it took the seismic shift that jump-started sales during the pandemic.
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Topics: Technology, Trends, Delivery, Convenience, Foodservice Industry, COVID-19, Coronavirus, Curbside Pickup, Fast-Casual Restaurant, Digital/Online Ordering, Third-Party Delivery (3PD)
It’s comforting to think that however much the foodservice landscape shifts, comfort food retains its appeal and can be counted on by operators to serve up sales.
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Topics: Trends, Vegan, Vegetarian, Foodservice Industry, Retail, Health & Wellness, Functional, Plant-Based
One of the greatest and most far-reaching ramifications of the pandemic for foodservice operations across segments has been its transformative impact on labor. A once-robust buffet of staffing options has become slim pickings for many operators who scramble to find enough employees to ensure a worthy customer experience. And with labor costs rising, staffing has not only become scarce, but it’s also increasingly pricey at a time when margins continue to be especially tight.
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Topics: Technology, Trends, Foodservice Industry, Operations, COVID-19, Coronavirus
As the catalyst for industrywide disruptions, the pandemic has proven that, once again, necessity is the mother of invention. Labor-saving automation and robotics, personalized in-app experiences, AI-enabled digital menu boards and numerous other tech advances became mission critical as the hunger for contactless convenience and greater operational efficiency intensified.
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Topics: Technology, Trends, Foodservice Industry, Operations, COVID-19, Coronavirus, Digital/Online Ordering
