It’s comforting to think that however much the foodservice landscape shifts, comfort food retains its appeal and can be counted on by operators to serve up sales.
One of the greatest and most far-reaching ramifications of the pandemic for foodservice operations across segments has been its transformative impact on labor. A once-robust buffet of staffing options has become slim pickings for many operators who scramble to find enough employees to ensure a worthy customer experience. And with labor costs rising, staffing has not only become scarce, but it’s also increasingly pricey at a time when margins continue to be especially tight.
As the catalyst for industrywide disruptions, the pandemic has proven that, once again, necessity is the mother of invention. Labor-saving automation and robotics, personalized in-app experiences, AI-enabled digital menu boards and numerous other tech advances became mission critical as the hunger for contactless convenience and greater operational efficiency intensified.
Consumer data offers a feast of insights that foodservice operators can use to feed the bottom line. Find the choice cuts and you just might gain an edge on the competition.
There may not be any crystal ball to tell us what the foodservice industry can expect this year and beyond, but there is a feast of research to dig into. So let’s serve up a few juicy morsels that are sure to whet your appetite for what’s on course for the foreseeable future.'