Curbside pickup may have seemed like a pitstop on the road to a post-pandemic return to normal, but it continues to gain ground as a viable off-premises channel. Popular for its safety and convenience (allowing consumers to leave their homes and consume their food in the safe haven of their homes or cars), curbside pickup is becoming an entrenched pattern of behavior that's likely to continue after the outbreak subsides.
According to the market research firm Technomic, 40% of consumers surveyed have used curbside pickup during the pandemic, and 66% expect to continue using it once dine-in service returns.1 “While curbside pickup may have been introduced as a temporary solution during the pandemic, there is demand for this service long term as consumers become accustomed to it,” Technomic reports.2 As a result, curbside pickup is an area of opportunity for foodservice establishments. “Operators can consider whether or not they plan to offer curbside and, if so, invest in the service.”2
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Topics:
Trends,
Takeout,
Quick Service Restaurant,
Foodservice Industry,
Sales & Profitability,
Operations,
Coronavirus,
Curbside Pickup
As coronavirus rates fluctuate, one thing holds steady—the need for innovation due to the market’s insatiable appetite for safety, ease and convenience. The new norm is fueled by digital advances, and the road leads to ever-accelerating innovation as foodservice operators navigate the challenges of the pandemic and the shifting needs of the consumer.
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Topics:
Technology,
Trends,
Takeout,
Quick Service Restaurant,
Delivery,
Foodservice Industry,
Operations,
Drive-Thru,
COVID-19,
Coronavirus
The pandemic has propelled the restaurant industry in different directions—some new and unexpected (think social distancing and face masks), others more familiar (the drive-thru, for example). In the case of takeout in general and the drive-thru in particular, "back to basics" has jumpstarted traffic and revved up revenue.
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Topics:
Promotion,
Quick Service Restaurant,
Menu Strategy,
Sales & Profitability,
Operations,
Drive-Thru,
COVID-19,
Coronavirus
Dining indoors is still taking a backseat to delivery and other off-premises channels, according to the market research firm Technomic.1 While onsite dining restrictions have been easing in most parts of the country and 41% of consumers surveyed had dined on premises (compared with 16% in May), off-premises remains the method of choice for most foodservice customers.1
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Topics:
Takeout,
Quick Service Restaurant,
Delivery,
Sales & Profitability,
Operations,
Drive-Thru,
COVID-19,
Coronavirus
Domino’s delivers sales—and a dilemma. In Q3, the pizza powerhouse served up its strongest sales performance in years.1 U.S. same-store sales were up 17.5%, and international same-stores sales rose 6.2%—a record since the company began reporting publicly in 2004.1
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Topics:
Quick Service Restaurant,
Delivery,
Menu Strategy,
Sales & Profitability,
Operations,
Drive-Thru,
COVID-19,
Coronavirus
