Customer Experience
Social Media Feeds Menu Inspiration, Promotion
November 28, 2023
Get tips for improving your social media presence and leveraging social media as a tool for your restaurant and convenience store.
OCS Report Shows Some Recovery and New Revenue Sources
September 11, 2023
The OCS industry shows recovery and new revenue sources.
Brand Values: Tips and Insights for Restaurants
July 11, 2023
Supporting social causes can strengthen restaurants’ connection with both employees and customers — depending on how operators back initiatives.
Leveraging TikTok’s Influence in the Foodservice Industry
November 3, 2022
With short videos and a sizable foodie fan base, TikTok can be an effective way to promote their menu items and other dining experience aspects.
Rising to the Challenge: Restaurant Chains Elevate the Customer Experience In-Store and Online
August 9, 2022
As demographics change, restaurant chains innovate the customer experience accordingly. Explore customer experience innovations from IHOP and Sweetgreen.
4 Tips for Crafting a Winning Dessert LTO
July 28, 2022
Seasonal flavors, familiar brands and other elements can turn the introduction of your summer limited-time offer dessert items into a can’t-miss event.
Elevate the Movie Theater Experience with Crave-Worthy Concessions
February 24, 2022
Today’s moviegoers are looking for more than just plain popcorn—and theaters are meeting the demand with upscale food and beverages.
How Noncommercial Operators Can Maximize Sales With Prepackaged Snacks
November 18, 2021
The demand for prepackaged snacks rose during the pandemic. Offering them after it will potentially increase healthcare and hotel operators’ sales.
Labor Challenges and the Impact They’re Having on the Road to Recovery
September 22, 2021
Commercial and noncommercial foodservice sales seem poised to increase—if labor issues don’t derail operations and profitability.
Time-Tested: Which Pandemic Practices Could Become Permanent?
August 26, 2021
Find out what adjustments operators across the country made during the pandemic—and how those moves are now helping them increase business.
Under Wraps: What’s Next for Off-Premises Packaging?
May 20, 2021
Restaurants met evolving off-premises packaging needs last year. But are they ready to address new outdoor dining demands this summer?
The Rise of Ghost Kitchens: What to Know
April 29, 2021
Find out how ghost kitchens are helping both established restaurants and new dining concepts make delivery a cost-effective option.
All in Good Time: What Makes for a Winning LTO in 2021?
March 25, 2021
The pandemic has altered operators’ approach to limited time offers. Find out why—and what consumers want from LTOs now.
For the Love of Loyalty: Restaurant Chains Link Customers to More Rewards
October 13, 2020
Major restaurant chains offer highly personalized loyalty programs to optimize sales during COVID-19. Explore key loyalty program trends from top brands.
Noncommercial Foodservice: Pandemic Prepared and Palate Pleasing
October 6, 2020
Communal dining is being transformed by COVID-19. Learn how noncommercial foodservice is adapting, from menu innovation to cafeteria reconfiguration.
Turning the Tables: Restaurant Operations Prep to Reopen (Part 1)
June 23, 2020
As dine-in restrictions are lifted, restaurants prepare to reopen while minimizing coronavirus risk. Explore how menus and operations are adapting.
Full Steam Ahead: Delivery Foodservice Trend Faces Open Road in COVID-19 Crisis
June 9, 2020
COVID-19 has accelerated the use of delivery to drive revenue for restaurant operations. Explore the evolution of the trend and its impact at major chains.
New Directions: Off-Premise Innovation Steers Foodservice Sales During COVID-19 (Part 2)
June 2, 2020
Foodservice operations are finding ways to maximize business off premises during COVID-19. Learn why drive-throughs are a key source of off-premises sales.
New Directions: Off-Premises Innovation Steers Foodservice Sales During COVID-19 (Part 1)
May 26, 2020
The coronavirus outbreak has accelerated the growth of delivery and takeout. Explore how foodservice operations are innovating off-premises to drive sales.
Coping with COVID-19: How Foodservice Operators Can Serve Up Sales In Crisis
April 21, 2020
The coronavirus crisis is changing the way restaurant operations do business. Explore how the foodservice industry is facing the challenges of COVID-19.
