When it comes to digital innovation, Shake Shack has poured it on thick—so much so that even as in-store traffic returns, digital remains a powerful revenue engine, driving 43% of sales (app, website and delivery) in the first quarter of 2022.1 While the fast-casual supernova has become renowned for its forward-thinking, tech-driven off-channel integrations, it was actually teetering on the brink of a precipitous nosedive before it took the seismic shift that jump-started sales during the pandemic.
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Topics:
Technology,
Trends,
Delivery,
Convenience,
Foodservice Industry,
COVID-19,
Coronavirus,
Curbside Pickup,
Fast-Casual Restaurant,
Digital/Online Ordering,
Third-Party Delivery (3PD)
What a difference a few years can make. It’s been over two years since COVID-19 was declared a pandemic, and while the light at the end of the tunnel has flickered and faded at times, bright spots have emerged and expanded to illuminate a feast of opportunities and recharge our sense of optimism.
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Topics:
Technology,
Trends,
Mobile,
Delivery,
Sales & Profitability,
Operations,
Drive-Thru,
Curbside Pickup,
Off-Premises,
Digital/Online Ordering
As hard as it may be to believe, 2022 is approaching with all the speed of a digital order. In fact, while takeout and delivery services were already growing, it’s hard to believe that a pandemic would cause a seismic shift toward off-premises channels.
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Topics:
Sales & Profitability,
Operations,
COVID-19,
Coronavirus,
Curbside Pickup,
Off-Premises,
Digital/Online Ordering
Among the many lessons of the pandemic, one stands out in particular, with far-reaching ramifications for the future of foodservice: The power of digital innovation. The rapid integration of digital platforms became a reliable way to drive sales, even under the most challenging circumstances.
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Topics:
Technology,
Takeout,
Delivery,
Sales & Profitability,
Delivery App,
Operations,
quick service restaurants,
COVID-19,
Coronavirus,
Curbside Pickup,
Off-Premises,
Third-Party Delivery (3PD)
The pressure-cooker environment of the pandemic continues to compel operators to cook up innovative ways to drive business forward. Pent-up demand for on-site dining paired with robust off-premises capabilities developed throughout the pandemic is a recipe for success that’s feeding the bottom line well these days.
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Topics:
Technology,
Takeout,
Delivery,
Sales & Profitability,
Operations,
COVID-19,
Coronavirus,
Curbside Pickup,
Off-Premises
