When it comes to digital innovation, Shake Shack has poured it on thick—so much so that even as in-store traffic returns, digital remains a powerful revenue engine, driving 43% of sales (app, website and delivery) in the first quarter of 2022.1 While the fast-casual supernova has become renowned for its forward-thinking, tech-driven off-channel integrations, it was actually teetering on the brink of a precipitous nosedive before it took the seismic shift that jump-started sales during the pandemic.
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Topics:
Technology,
Trends,
Delivery,
Convenience,
Foodservice Industry,
COVID-19,
Coronavirus,
Curbside Pickup,
Fast-Casual Restaurant,
Digital/Online Ordering,
Third-Party Delivery (3PD)
As on-demand culture and digitally driven services grow, so do innovative and diversifying delivery options. To meet accelerating demand, off-premises channels need to deliver an ever-expanding range of services.
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Topics:
Technology,
Trends,
Delivery,
Sustainability,
Packaging,
COVID-19,
Coronavirus,
Off-Premises,
Third-Party Delivery (3PD)
Since the onset of the pandemic, the foodservice landscape has experienced a series of seismic shifts in quick succession. While these changes can seem like a confusing blur at times, an ever-expanding menu of market research has been able to keep up with the dizzying pace and feed the need for competitive insight and analysis.
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Topics:
Technology,
Trends,
Sales & Profitability,
Operations,
COVID-19,
Coronavirus,
Digital/Online Ordering,
Third-Party Delivery (3PD)
Delivery can sometimes seem like a mixed bag, with challenges presenting bumps in the road to growth and opportunities opening up new paths to profits.
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Topics:
Delivery,
Sales & Profitability,
Delivery App,
Operations,
COVID-19,
Coronavirus,
Third-Party Delivery (3PD)
Among the many lessons of the pandemic, one stands out in particular, with far-reaching ramifications for the future of foodservice: The power of digital innovation. The rapid integration of digital platforms became a reliable way to drive sales, even under the most challenging circumstances.
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Topics:
Technology,
Takeout,
Delivery,
Sales & Profitability,
Delivery App,
Operations,
quick service restaurants,
COVID-19,
Coronavirus,
Curbside Pickup,
Off-Premises,
Third-Party Delivery (3PD)
