Off-premise channels have surged since the pandemic, conditioning consumers to expect ease and convenience in their foodservice options. But as foot traffic returns and younger consumers begin to raise families, restaurants are revisiting the overall experience they offer to this critical demographic cohort.
Delivery has always been desirable, if only for its sheer convenience. And now, as the pandemic persists with a far-ranging impact on the industry, it carries the enhanced appeal of combining convenience with safety.
Leave it to a pandemic to build up the market’s appetite for foodservice. At one point, eating out at a restaurant ranked as the most looked-forward-to post-quarantine activity, according to the market research firm Technomic.1 But as infection rates rise, it should come as no surprise that consumer confidence in returning to pre-pandemic activities is falling.
COVID-19 (a.k.a. the coronavirus) may be an astonishing outbreak, but foodservice is far from broken. Though the dark clouds of coronavirus continue to gather, there have been bright spots that show the industry's resiliency and resolve.
Topics: Restaurant Operations, Trends, Independents, Family Restaurant, Regional, Commercial, Quick Service Restaurant, Casual Dining Restaurant, Meal Kits, National, Local, Breakfast, Lunch, Dinner, Restaurant, Social Responsibility, Sales & Profitability, COVID-19, Coronavirus
Danny Meyer (aka “Mr. Hospitality”) sent shockwaves through the foodservice world when in 2015 he announced that his company, Union Square Hospitality Group, would no longer allow tipping. He was at the forefront of a trend: The elimination of tipping gained traction as a way to create a better working environment for servers by making them less reliant on tips.