Despite the unprecedented challenges the restaurant industry faced in 2020 and 2021 due to the COVID-19 pandemic—including an estimated $255 billion sales loss1—franchising activity didn’t come to a complete halt.
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Topics: Quick Service Restaurant, Casual Dining Restaurant, Delivery, OREO, Cookies, Foodservice Industry, Menu, Menu Strategy, Food & Beverage, Sales & Profitability, Drive-Thru, Limited Time Offers (LTOs)
In 2020, the foodservice industry experienced its sharpest sales decline in history, due in part to the COVID-19 pandemic.
Signs indicate sales are on the rise within the sector. However, ongoing labor shortages may be preventing some operators from reaching their pre-pandemic volume level.
Turnover rates have reached 144% at limited-service establishments and 106% at full-service restaurants—which are operating with six fewer employees in the back of the house and roughly three less front-of-house workers than in 2019.
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Topics: Technology, Noncommercial, Promotions, Family Restaurant, Business & Industry, Healthcare, Commercial, Casual Dining Restaurant, Grab-and-Go, Labor, Foodservice Industry, Menu, Customer Experience, Menu Strategy, Retail, Sales & Profitability, Recruitment & Retention, COVID-19, Coronavirus, Off-Premises, Limited Time Offers (LTOs), Prepackaged, Digital/Online Ordering, Touchless, On-Premises, Foodservice, Workplace, Contactless Payments
Over the past year and a half, operators have addressed emerging pandemic-related consumer preference, safety and other needs by introducing innovative menu and operational changes—and a number have shown some staying power.
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Topics: Technology, Promotions, Marketing & Communications, Mobile, Independents, Family Restaurant, Takeout, Business & Industry, Quick Service Restaurant, Casual Dining Restaurant, Ice Cream/Yogurt Shop, Delivery, Meal Kits, Donuts/Pancakes/Waffles, Cookies/Bars/Snacks, Ice Cream Desserts, Cakes/Cupcakes, Breakfast, Dessert, Snack, Holidays, Chocolate, CHIPS AHOY!, OREO, Family, Cookies, Dessert Ingredients, Grab-and-Go, Labor, Convenience, Foodservice Industry, Menu, Creative Inspiration, Customer Experience, Consumer, Flavors & Ingredients, Menu Strategy, Food & Beverage, Sales & Profitability, COVID-19, Coronavirus, Curbside Pickup, Fast-Casual Restaurant, Off-Premises, Consumer Behavior, Value, Limited Time Offers (LTOs), Nostalgia, Digital/Online Ordering, Touchless, On-Premises, Foodservice, Sweet, Fresh
The pandemic deprived the food and beverage industry of nearly $240 billion in sales in 20201—but it couldn’t bring breakfast down—at least, not completely.
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Topics: Noncommercial, Family Restaurant, Global, Business & Industry, College & University, Healthcare, Lodging, Commercial, Quick Service Restaurant, Casual Dining Restaurant, Fine Dining, Donuts/Pancakes/Waffles, Breakfast, Better-for-You, Breakfast Biscuits, Single-Serve, belVita Breakfast Biscuits, OREO, Senior Living, Grab-and-Go, Convenience, Micro Markets & Vending, COVID-19, Coronavirus, Fast-Casual Restaurant, Off-Premises, Branded Ingredients, Flavor Profiles, Personalization, Consumer Behavior, Indulgence, Customization, Prepackaged, Nostalgia, On-Premises, Functional, Foodservice, Healthful, Sweet, Micro Market, Breads/Muffins/Pastries, Plant-Based, Fresh, Workplace, Cafeteria
Restaurants are hungry to return to normal—and while “normal” may be a thing of the past as the aftershocks of the pandemic continue to transform foodservice, operators are already getting a taste of a business boost.
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Topics: Quick Service Restaurant, Casual Dining Restaurant, Delivery, Sales & Profitability, Operations, COVID-19, Coronavirus, Ghost Kitchens
