Image courtesy of Applebee's
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Topics: Technology, Promotions, Marketing & Communications, Business & Industry, Quick Service Restaurant, Gen Z, Online Reviews, Social Media, Customer Experience, Consumer Behavior, Limited Time Offers (LTOs), Mobile App, Foodservice
There’s no shortage of challenges these days, but the good news is there’s also a sumptuous buffet of bright ideas and smart solutions from which we can all draw inspiration.
The industry keeps cooking up fresh heaping platefuls of ways to engage consumers and serve up sales—and the resilience and resourcefulness of operators are on full display as they continue to bring more to the table.
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Topics: Technology, Loyalty, Sales & Profitability, Operations, Digital/Online Ordering, Mobile App
Consumer data offers a feast of insights that foodservice operators can use to feed the bottom line. Find the choice cuts and you just might gain an edge on the competition.
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Topics: Trends, Foodservice Industry, Sales & Profitability, Operations, Drive-Thru, COVID-19, Coronavirus, Mobile App
Consumers these days are hungry for more than food. They want foodservice operations to offer generous portions of goodwill along with good eats, and those that neglect to take action on behalf of shared values and high-profile causes are likely to leave a bad taste in the mouths of their customers.
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Topics: Breakfast, Social Responsibility, Operations, Fast-Food Restaurants, Digital/Online Ordering, Mobile App
The link between digital innovation and revenue generation has become stronger than ever, thanks to the pandemic-propelled surge in off-premises business. To streamline ordering, payments, and takeout and delivery, foodservice operators served up a feast of mobile apps and other digital customer service capabilities.
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Topics: Takeout, Delivery, Sales & Profitability, Operations, Drive-Thru, COVID-19, Coronavirus, Fast-Food Restaurants, Mobile App
